Our 30-day return guarantee, and how to start a return.
If you're not happy with an item, you can return it within 14 days of delivery for a full refund or exchange, provided it's unused and in its original packaging.
Sign in and find the order in your order history
Open the order and select "Request a return", giving a brief reason
We'll email you a returns label to attach to the parcel
Drop the parcel off at any of our delivery partners' collection points
For food safety reasons, we're unable to accept returns on perishable items or opened consumables unless they arrived damaged or faulty. If that happens, contact customer service and we'll sort it out.
Once we receive your return, refunds are processed within 3–5 working days back to your original payment method.